Question 1

What is Scan to Pay?

Accepted Answer

Scan to Pay is South Africa's leading alternative payment solutions provider, exemplifying the evolution of payments by combining the benefits of QR code technology with the demands of modern consumers.

Established in 2012, Scan to Pay has revolutionised the way merchants and consumers transact, offering ease, security, and convenience across various channels and devices. With over 650 000 acceptance locations nationwide, Scan to Pay remains South Africa's premier QR payment ecosystem. As the e-commerce landscape grows, Scan to Pay has expanded its offerings, enabling seamless e-commerce payments on desktop and introducing faster, more convenient, and secure mobile e-commerce checkout options. Our mission is to drive the future of cashless commerce and digital payments, empowering merchants and consumers to embrace a world of frictionless transactions

Question 2

Where do I ﬁnd the Scan to Pay Apps and Scan to Pay Wallets?

Accepted Answer

The Scan to Pay Apps and Scan to Pay Wallets can be downloaded from your mobile phone’s App Store. Alternatively, download your bank's app to access Scan to Pay.

Question 3

Which smartphones support Scan to Pay?

Accepted Answer

Scan to Pay works on Android IOS and Apple Handsets.

Question 4

I am unable to download any of the Scan to Pay Wallets or Apps. Why?

Accepted Answer

Please ensure you have sufficient airtime and/or data.

Question 5

Can I load my bank card into my Scan to Pay Apps or Wallets?

Accepted Answer

Yes

Question 6

How do I add a new payment card?

Accepted Answer

Select the “Cards” tab on the home page of your Scan to Pay App or Wallet. Next, select the “New Card” button at the bottom of your screen and follow the prompts to enter your new card details.

Question 7

How do I remove a card?

Accepted Answer

From the home screen on your Scan to Pay App or Wallet, select the “Cards” tab and choose the card you would like to remove. You will be prompted to “Remove Card”.

Question 8

Am I able to download the Scan to Pay App or Scan to Pay Wallet on my iPad or Tablet?

Accepted Answer

As long as the device has a simcard and you are able to receive an SMS you will be able to download Scan to Pay Apps and Wallets.

Question 9

Why is there an SMS that is sent to my phone when I download the Scan to Pay App or Scan to Pay Wallet. How much does it cost?

Accepted Answer

A once-off SMS is sent to your device to conﬁrm the number is valid and is connected to a person. There is no cost to you for the SMS delivery.

Question 10

Where can I ﬁnd more information about this product?

Accepted Answer

Please visit: www.scantopay.io (http://www.scantopay.io/)

Question 11

What cards can I use with Scan to Pay?

Accepted Answer

You can use any debit, credit, cheque or reloadable prepaid cards from Mastercard, Maestro, Visa, Amex and Diners.

Question 12

How do I use Scan to Pay to buy something?

Accepted Answer

• From the App Store on your mobile phone, download the Scan to Pay App or Scan to Pay Wallet (choose the one issued by your bank or any of the others that you may want to use).
 • Open the app on your smartphone and enter your bank card data as requested.
 • Scan the QR code displayed at the merchant (or manually enter the 10-digit code displayed under the QR code at the merchant).

Question 13

Scan to Pay safe to use?

Accepted Answer

Absolutely, it’s our priority to keep your personal information safe and our secure servers are built and maintained to do just that. 
Tips: 
 • NEVER enter your PIN into someone else’s mobile phone. Your PIN should only be entered into your own mobile phone and only within the Scan to Pay Apps during a Scan to Pay transaction that you have initiated.
 • Make sure that no one else can see your PIN when you enter it.

Question 14

Do I have to pay to use Scan to Pay?

Accepted Answer

No, there are no fees or charges to use Scan to Pay. But remember, if you ever opt to receive notiﬁcations about your account by text message, you may incur SMS fees from your mobile service provider.

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