Be part of our Payment Revolution
Scan to Pay Support
1
Day to Day Operational Support
Operational support for day-to-day issues includes:
​
-
Authorisation
-
Clearing
-
Settlement,
-
Acceptance,
-
Customer Onboarding
-
Portal Management
-
Billing
-
Analytics
-
General Enquiries
+27 10 449 1751
2
Dispute Management Support
Support provided to acquirers and merchants for disputes by customers on Scan to Pay transactions.
​
Please note that the standard dispute process within the specific acquiring bank will remain the same.
3
Implementation/Testing/Onboarding Support
Support for all pre-production queries includes:
​
-
New Customer Integrations and Setup
-
Test Management
-
Technical Documentation
-
Explanation of Products and Solutions (APIs/SDK) etc.
4
Marketing Support
Support for any marketing-related queries, branding guides, logos etc.​