Contact Us
Scan to Pay Support
1
Day to Day Operational Support
Operational support for day-to-day issues includes:
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Authorisation
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Clearing
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Settlement,
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Acceptance,
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Customer Onboarding
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Portal Management
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Billing
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Analytics
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General Enquiries
+27 10 449 1751
2
Dispute Management Support
Support provided to acquirers and merchants for disputes by customers on Scan to Pay transactions.
Please note that the standard dispute process within the specific acquiring bank will remain the same.
3
Implementation/Testing/Onboarding Support
Support for all pre-production queries includes:
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New Customer Integrations and Setup
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Test Management
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Technical Documentation
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Explanation of Products and Solutions (APIs/SDK) etc.
4
Marketing Support
Support for any marketing-related queries, branding guides, logos etc.