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Contact Us

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Scan to Pay Support


Day to Day Operational Support

Operational support for day-to-day issues includes:

  • Authorisation 

  • Clearing

  • Settlement,

  • Acceptance,

  • Customer Onboarding

  • Portal Management 

  • Billing

  • Analytics

  • General Enquiries

+27 10 449 1751


Dispute Management Support

Support provided to acquirers and merchants for disputes by customers on Scan to Pay transactions. 

Please note that the standard dispute process within the specific acquiring bank will remain the same.


Implementation/Testing/Onboarding Support

Support for all pre-production queries includes: 

  • New Customer Integrations and Setup

  • Test Management 

  • Technical Documentation 

  • Explanation of Products and Solutions (APIs/SDK) etc.


Marketing Support

Support for any marketing-related queries, branding guides, logos etc.

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